FAQ2023-04-17T20:02:38+01:00

FAQ

FREQUENTLY ASKED QUESTIONS

Here is a list of our most frequently asked questions.

If you don’t find the answer you are looking for, please contact us via email, our contact form, or by phoning the shop on 01738 624785.

In which areas do you operate?2021-06-01T16:19:26+01:00

Perth, Scone, Bridge of Earn & Auchterarder

When do you operate?2021-06-01T16:19:49+01:00

Collections Mon-Fri 09:00 – 17:00

How can I contact you?2021-06-01T16:21:09+01:00

Email on our website contact form or phone the shop 01738 624785

Are you insured against damage?2021-06-01T16:21:23+01:00

Yes we’re fully insured

Can I trust you with my clothes?2021-06-01T16:21:41+01:00

Yes, we are experienced professionals.

How do I place an order?2021-06-01T16:21:57+01:00

Using our website ordering portal.

How long does cleaning take?2024-08-20T21:05:34+01:00

Laundry/Ironing takes 48 hrs.

Where are the items cleaned?2021-06-01T16:22:29+01:00

On our premises in Abbot St.

Do you clean any kind of trainers?2021-06-01T16:22:48+01:00

Only at the owners risk.

Can you clean any kind of items?2024-08-20T21:02:59+01:00

Anything that has a laundry label.

Do you offer repairs and alterations?2023-01-07T11:27:23+00:00

No – we no longer offer this service.

Do I need to separate my laundry?2021-06-01T16:23:40+01:00

Preferably. While we will do our best to separate items to be washed if they come to us mixed, it is ultimately at the customers risk.

Is there anything I need to do before my collection?2021-06-01T16:23:56+01:00

Let us know if there are any specific issues we need to address particularly identify the origin of any stains on dry cleaning items.

What should I put my clothes in to?2021-06-01T16:24:15+01:00

Covid-19 precautions recommend items should be double bagged e.g. placed in a bin liner and then put in an outer bag.

Can you deliver to a different address?2021-06-01T16:24:33+01:00

Yes provided it is within our normal operating area.

Do you offer same day collection and delivery?2021-06-01T16:24:49+01:00

Yes – but only by prior arrangement.

Do you have a minimum order charge?2023-01-07T11:30:29+00:00

Yes £12

What is your pricing?2021-06-01T16:26:53+01:00

Prices are on our services pages and online ordering portal.

Do you accept cash?2021-06-01T16:27:16+01:00

Yes.

I missed my collection/delivery, what should I do?2021-06-01T16:28:02+01:00

Call us on the shop number (01738 624785) initially or email through the website contact form.

How can I make a complaint?2021-06-01T16:29:29+01:00

Contact us immediately by email, through the website’s contact form, or by phoning the shop on 01738 624785.

Is there parking available?2021-08-16T10:48:14+01:00

There is ample unmetered parking in the vicinity of Craigie cross.

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